FAQ - Standard Machine Tools - STANDARD Machine Tools

Empower Your Production with our Customizable Machine Tools

Empower Your Production with our Customizable Machine Tools

FAQ - Frequently Asked Questions

General Questions

STANDARD Machine Tools is a global supplier of high-quality metalworking machine tools. We specialize in Build-on-Order machine tools tailored to specific customer requirements, ensuring that each machine is optimized for its intended application.

We have active branches in South Africa and the USA, with business operations extending globally, including Hong Kong and Panama. Yes, we ship worldwide, delivering high-quality machine tools to customers across various industries.

You can request a quote through our Quick-Quote system on our website, via chat, email, or phone. Provide details about your application and requirements, and our team will generate a detailed quote, including specifications, pricing, and lead times.

We operate on a Build-on-Order model, meaning we do not keep stock. Instead, machines are custom-built based on customer orders to ensure they meet the exact specifications and application needs.

Our standard lead time is 8–12 weeks from order confirmation and payment. This includes production, quality checks, and shipping preparation.

Product & Customization Questions

Yes! We specialize in job-specific and customized machine tools. You can specify various features such as size, power, automation levels, and control systems to match your exact needs.

Our machines serve multiple industries, including aerospace, automotive, oil & gas, mining, heavy engineering, and general fabrication. We provide solutions for milling, turning, grinding, drilling, and CNC machining.

We offer a broad range of industrial-grade machine tools, please browse our website to learn more

Our team of machine tool specialists can help. Simply tell us about your application, material type, and production volume, and we will recommend the best solution.

Yes, we offer a range of tooling, accessories, and automation add-ons to enhance machine functionality and productivity. This includes CNC controls, work-holding solutions, cutting tools, and robotic integration.

Ordering & Payment Questions

Our payment terms are:

  • 30% deposit on order
  • 60% payment before shipping
  • 10% final payment on delivery

We also offer flexible financing and leasing options for qualified buyers.

While we provide detailed product information on our website, we recommend speaking with our team to ensure you get the right machine. Orders are finalized via email or direct consultation.

We accept major global currencies, including USD, EUR, ZAR, and others. Payments can be made via bank transfer, wire transfer, or other agreed methods.

Yes! We keep you updated at every stage from production to shipping. You can request updates via email or phone, and we will provide tracking details once the machine is dispatched.

Since our machines are built to order, cancellations must be made before production starts. Returns are only accepted in cases of manufacturing defects or non-conformance to agreed specifications.

Shipping & Delivery Questions

We handle all logistics from our factory to your destination. Shipping costs are quoted separately, and import duties/taxes are the responsibility of the buyer unless otherwise arranged.

Yes, we provide installation guidance and commissioning support. This can be done remotely, or we can arrange for an on-site technician if needed.

Yes, you are welcome to arrange your own shipping. We will coordinate with your logistics provider to ensure a smooth pickup and transit process.

After-Sales & Support Questions

All our machine tools come with a 24-month warranty, covering defects in materials and workmanship. Extended service plans are also available upon request.

Yes! We offer operator training, machine setup guidance, and ongoing technical support to ensure you get the most out of your investment. Our team is available via phone, email, or virtual consultation.

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